Terms of Service
Go Bandhu Private Limited
Last Updated: December 2025
Welcome to Go Bandhu Private Limited (“Go Bandhu”, “we”, “our”, “us”). By accessing or using our mobile application, website, or any of our services (“Services”), you agree to comply with and be bound by these Terms of Service. Please read them carefully.
1. Acceptance of Terms
By using Go Bandhu’s Services, you confirm that you:
- Are at least 18 years old
- Have the legal capacity to enter into an agreement
- Agree to follow all terms, policies, and guidelines outlined herein
If you do not agree with these Terms, please do not use our Services.
2. Services Provided
Go Bandhu provides:
- Virtual documentation assistance
- Doorstep documentation support
- Guidance for government, legal, personal, and business documents
- Document submission support (where legally permitted)
- Status tracking and customer support
- Digital platform access via our app and website
Note: Go Bandhu is NOT a government agency. We provide assistance and guidance; we do not issue official government documents.
3. User Responsibilities
By using our Services, you agree to:
- Provide accurate and complete information
- Upload genuine documents only
- Not misuse, falsify, or manipulate any information
- Maintain confidentiality of your account credentials
- Follow all applicable laws and regulations
Any delays caused by incorrect information are not our responsibility.
4. Doorstep Services
- You must be available at the scheduled time
- You must provide safe and secure access for our field staff
- Cancellation fees may apply if you cancel last minute
Our staff are trained and verified; please cooperate to ensure smooth service delivery.
5. Payments & Billing
- All payments must be made through approved methods
- Government fees and third-party charges are separate and non-refundable
- Payment must be completed before service delivery unless stated otherwise
6. Refund Policy
Refunds follow our Refund Policy.
- A service was not delivered
- Payment was made by mistake
- Technical billing errors occurred
Refunds are not provided for completed services or government fees.
7. Document Handling & Privacy
Your documents are:
- Stored securely
- Used only for completing requested services
- Shared only with verified staff or government platforms (with consent)
Please refer to our Privacy Policy for complete details.
8. Prohibited Activities
- Impersonation of others
- Submitting fake or invalid documents
- Unauthorized access attempts
- Fraudulent or abusive activities
- Copying or modifying platform content
Violation may lead to account suspension or legal action.
9. Third-Party Services
We may use third-party services such as:
- Payment gateways
- Cloud storage providers
- Government portals
- Analytics platforms
We are not responsible for delays or issues caused by third-party systems.
10. Service Limitations
- No guarantee of government approval
- No control over government processing speed
- No responsibility for third-party decisions
- Service availability may vary due to technical or operational issues
11. Intellectual Property Rights
All content on the Go Bandhu platform is owned by Go Bandhu Private Limited. You may not copy, reproduce, or distribute any content without written permission.
12. Limitation of Liability
- Errors caused by incorrect user information
- Delays or rejections by government authorities
- Third-party system failures
- Technical interruptions
- Loss of data due to external factors
- Unauthorized use of your account
13. Account Termination
We may suspend or terminate your account if:
- You violate these Terms
- You provide fraudulent information
- You misuse or abuse the platform
- Required by law or authority
14. Changes to Terms
We may update or modify these Terms at any time. Continued use after updates means you accept the revised Terms.
15. Governing Law
These Terms are governed by the laws of India. Disputes will be handled in the courts of Delhi.
16. Contact Us
Go Bandhu Private Limited
📧 Email:
🌐 Website:
📞 Phone:
