Go Bandhu – Privacy Policy

Last Updated – DECEMBER 2025

Go Bandhu (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application, website, or services including virtual support and home-visit assistance for documentation and paperwork. By using Go Bandhu, you agree to the terms outlined in this policy.

1. Information We Collect

A. Personal Information

• Name
• Email address
• Phone number
• Address
• Date of birth
• Identity documents (Aadhaar, PAN, etc.) — only when required for service delivery
• Photos or digital copies of documents shared by you

B. Device & Technical Information

• IP address
• Device type
• Operating system
• App usage data
• Cookies and analytics data

C. Location Information

• Approximate or precise location (only when needed for doorstep service)

D. Payment Information

• UPI, card, wallet data via secure payment providers
• We do NOT store card or bank details

2. How We Use Your Information

• Delivering documentation and doorstep services
• Verifying your identity (when required)
• Processing payments and generating receipts
• Communicating updates, service reminders, and notifications
• Improving app performance and user experience
• Handling customer support and queries
• Ensuring platform security and fraud prevention

We do not sell your personal data to any third party.

3. Document Handling & Security

• All documents shared by users are stored securely.
• Documents are used only to complete the requested service.
• Access to documents is given strictly on a need-to-know basis.
• Documents are never shared without user permission, except as required by law.

4. Sharing of Information

A. Verified Go Bandhu Staff & Partners

For completing your documentation or doorstep service.

B. Government Departments

Only when submitting applications on your behalf (with consent).

C. Payment Gateways

For secure transaction processing.

D. Legal Compliance

• Court orders
• Law enforcement authorities
• Government mandates

5. Your Rights

• Access your data
• Update or correct your information
• Request deletion of your account
• Withdraw permissions (location, notifications, etc.)
• Request deletion of documents after service completion

6. Data Retention

• We keep your information only as long as necessary for providing services.
• Documents are stored only for the duration required for completion.
• You may request deletion after completion.

7. Cookies & Tracking

Our website/app may use cookies and analytics tools to improve performance, personalize experience, and track usage patterns. You may disable cookies in your browser.

8. Third-Party Services

Our app may use services such as:

• Google Analytics
• Payment gateways
• Cloud storage providers

These third parties follow their own privacy policies.

9. Children’s Privacy

We do not knowingly collect personal data from children under 18 years without parental consent.

10. Data Security Measures

• Secure servers
• Access control
• Regular security audits

However, no system is 100% secure; users share data at their discretion.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website/app with a “Last Updated” date.

12. Contact Us

Go Bandhu Support Team
📧 Email:
🌐 Website:
📞 Phone: